Terms and Conditions of Use

Last Updated: 11. March 2025

Welcome to GetFromGermany.com ("we", "our", "us"). These Terms and Conditions of Use ("Terms") govern your use of our website, www.getfromgermany.com ("Website"). By accessing or purchasing from our Website, you agree to these Terms. If you do not agree, please do not use our services.

1. General Terms

1.1. GetFromGermany.com is operated by Aionda GmbH, located at:
Aionda GmbH
Königstraße 26
70173 Stuttgart, Germany
📧 Email: [email protected]

1.2. We sell and ship products worldwide. Availability of certain products may vary by country due to local regulations.
1.3. By using our Website and placing an order, you confirm that you are at least 18 years old or have the legal consent of a guardian.
1.4. We reserve the right to modify these Terms at any time. Any changes will take effect immediately upon posting on our Website.

2. Orders and Payments

2.1. All payments must be made in EURO (€) via PayPal. We do not accept any other currencies or payment methods.
2.2. Orders are confirmed only after successful payment. No orders will be processed without prior full payment.
2.3. If a payment is flagged for fraud, we reserve the right to cancel the order and take appropriate action.
2.4. Customers are responsible for ensuring that their PayPal account details are correct at the time of payment.
2.5. Please note that for orders shipped outside the European Union, additional import duties, taxes, and customs fees may apply. These charges are determined by the customs authorities of the destination country and are not included in our prices or shipping costs. Customers are responsible for any applicable import taxes, VAT, and customs duties upon delivery. We recommend checking with your local customs office for more information on potential charges before placing an order.

3. Shipping and Delivery

3.1. We ship internationally to most countries. Shipping costs and estimated delivery times will be displayed at checkout.
3.2. Customers are responsible for any customs duties, import taxes, or other fees imposed by their country.
3.3. Delivery times are estimated and not guaranteed. Delays due to customs, carrier issues, or unforeseen circumstances are beyond our control.
3.4. If an order is undeliverable due to incorrect address details or refusal to pay customs duties, the customer will bear any additional costs incurred.

4. Returns and Refunds

4.1. Returns are accepted within 14 days of delivery, provided that the product is unused, unopened, and in its original packaging.
4.2. Customers must cover return shipping costs unless the item is defective or incorrect.
4.3. Refunds are processed only in EURO (€) via PayPal once the returned item has been received and inspected. Shipping fees are non-refundable.
4.4. Refunds will be issued to the original PayPal account within 30 business days after approval.

5. Warranty and Liability

5.1. We make every effort to ensure that product descriptions, images, and specifications are accurate, but we do not guarantee absolute accuracy.
5.2. We are not liable for damages resulting from improper use of our products.
5.3. In no event shall our liability exceed the total amount paid for the purchased product.

6. Intellectual Property

6.1. All content on our Website, including text, images, and logos, is our intellectual property and may not be used without permission.
6.2. Unauthorized reproduction or distribution of any content is strictly prohibited.

7. Governing Law

7.1. These Terms are governed by the laws of Germany. Any disputes shall be resolved in the courts of Stuttgart, Germany.

8. Severability Clause (Salvatorische Klausel)

8.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the Terms. The remaining provisions shall remain in full force and effect.

9. Contact Information

For any questions regarding these Terms, please contact us at:

📍 Aionda GmbH
Königstraße 26
70173 Stuttgart, Germany

📧 Email: [email protected]
🌐 Website: www.getfromgermany.com